Privacy Policy

Bookysta respects your privacy and recognizes the need to protect your personal information (any information by which you can be identified, such as name, address, financial information, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our websites and mobile applications.

In general, you can visit Bookysta without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

Please note that this Privacy Policy forms part of our Terms and Conditions of Use available at: https://bookysta.com/termsandconditions

Eligibility

A transaction on Bookysta is to be conducted by persons above the age of 18 years only. If you are under 18 years of age, you are not allowed to make a transaction on Bookysta. It is the duty of the legal guardians of all persons below 18 years of age to ensure that their wards do not transact without supervision on Bookysta. By allowing any person below the age of 18 years to transact, it shall be deemed that their legal guardians have expressly consented to their use, and we disclaim any liability arising from such transactions.

Information We Collect

We may collect your personal data when you:

• Create an account with us.
• Provide us with your personal data.
• Use any services connected to Bookysta.
• Participate in contests, surveys, promotions, or job applications.
• Complete contact forms or request newsletters or information from us (e.g., via email).

When you access Bookysta, we may automatically collect technical data such as:

• Browser type, IP address, and operating system.
• Device ID, cookies, and geolocation data.
• Pages or videos you view, length of time spent, and services you use.
• Metadata, logs, error reports, and demographic information.
• Notifications and in-app messages you view or respond to.

This data helps us analyze and improve our services and provide you with a better experience.

Use of Personal Data

Your personal data may be used or shared with third parties (including related companies and service providers) for the following purposes:

• Creating or maintaining your account.
• Tracking your activity on Bookysta.
• Processing and verifying financial transactions.
• Conducting research and analytics.
• Personalizing communications and user experience.
• Determining eligibility for offers, promotions, or events.
• Enforcing our Terms of Use.
• Communicating updates, alerts, and promotional offers.
• Administering competitions, offers, and fraud prevention.

We may also use your information to send marketing and promotional materials. You can unsubscribe at any time.

Data Sharing

To provide services, we may share your data with:

• Payment processors, delivery partners, fraud screening, and risk management companies.
• Advertising networks, social media platforms, search engines, and analytics providers.
• Event organizers, venue partners, or other service providers (for booking verification and customer service).

We may also disclose your personal data:

• To comply with legal obligations, subpoenas, or government requests.
• To protect the rights, safety, or property of Bookysta or others.
• With financial or non-financial companies for processing and joint marketing purposes.

If personal data is transferred outside India, we will ensure the receiving country maintains an adequate standard of data protection.

Data Protection & Security

We have implemented physical, administrative, technical, and electronic security measures to protect your data. Bookysta follows globally accepted standards to safeguard payment and personal data. However, no system is completely secure. If you believe your privacy has been breached, please contact us immediately.

You are responsible for keeping your password secure. Sharing your password with others may lead to unauthorized use of your account, and Bookysta disclaims liability in such cases.

Cookies

Some of our pages use “cookies” to provide a customized experience. You may choose to disable cookies in your browser, but this may affect certain site features and services.

Data Retention

We retain personal data only as long as necessary to:

• Provide requested services.
• Comply with legal or contractual obligations.
• Protect legal rights and maintain accurate business records.

Your Rights

You may update or correct your personal data by contacting us at info@bookysta.com. Requests may be accepted or rejected based on reasonable grounds, and we will notify you in case of refusal.

You may opt out of marketing communications or request deletion of your data at any time by contacting info@bookysta.com. Please note that opting out may limit your access to certain features or services.

Grievance Redressal

If you have an enquiry or complaint about how we handle your personal information, you may contact our Customer Grievance Officer:

By Email: info@bookysta.com

We will respond to all concerns within a reasonable timeframe.

For EU users, you may also contact your local Data Protection Authority (DPA) if you are not satisfied with our response.